Shipping policy
Shipping Policy
Effective Date: September 23, 2025
At Torrisi Motorsport, we are committed to ensuring your order is processed, packed, and delivered as efficiently as possible. Please review our shipping policy below before placing your order.
1. Order Processing
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Orders are typically processed within 1–4 business days (Monday to Friday, excluding public holidays).
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Orders placed after 2:00 PM AEST or on weekends/public holidays will be processed on the next business day.
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You will receive an email confirmation with tracking information once your order has been dispatched.
2. Shipping Rates
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Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
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We offer both standard and express shipping options within Australia.
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For international orders, shipping availability and rates will be displayed at checkout (if applicable).
3. Delivery Times
Estimated delivery times (after dispatch):
| Location | Standard Shipping | Express Shipping |
|---|---|---|
| Metro QLD | 2–4 business days | 1–2 business days |
| Regional QLD | 3–5 business days | 1–3 business days |
| Interstate (AU) | 3–7 business days | 1–4 business days |
| International (if offered) | Varies by location | Varies by location |
Delivery times are estimates and may vary depending on courier performance, weather events, or public holidays.
4. Couriers Used
We use trusted national and international couriers such as:
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Australia Post
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Aramex (Fastway)
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Sendle
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TNT / FedEx (for large or bulky items)
Tracking details will be emailed once your order is dispatched.
5. Click & Collect (if applicable)
If you offer local pickup:
Click & Collect – Queensland
Customers may arrange local pickup from our QLD location by appointment only. You will be notified when your order is ready for collection. Please bring valid ID and your order confirmation upon arrival.
6. Shipping Delays
While we strive to meet all estimated delivery times, delays can occur due to factors outside of our control. Torrisi Motorsport is not liable for delays caused by:
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Courier service disruptions
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Weather conditions
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Customs processing (for international orders)
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Public holidays or peak periods
7. Shipping Damage or Lost Parcels
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If your parcel arrives damaged, please contact us within 48 hours of delivery with photos and a description of the issue.
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If your parcel is lost in transit, we will assist with the claims process through the courier.
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Please ensure all delivery information is entered correctly. Torrisi Motorsport is not responsible for parcels lost due to incorrect address details.
8. International Shipping (if applicable)
Customs duties, taxes, or import charges are the responsibility of the customer and are not included in our shipping fees. Please check your local customs regulations before placing an order.
9. Contact Us
For questions about shipping or your order status, please contact:
Torrisi Motorsport
📞 0490 535 265
✉️ admin@torrisimotorsport.com
🌐 www.torrisimotorsport.com